As a Sunix Registered Support Customer, you are able to upgrade at any time to the most recent version of the Sunix Application that you purchased or subscribed to.
Support Agreements operate for a 12 month term, and provide peace of mind for your staff that help is on hand.
Contacting the Sunix Support Team
Our Registered Support Customers may contact the SUNIX Support Team for assistance with their SUNIX Application.
Standard Business Support Hours: Monday to Friday 8am to 6pm, Sydney time.
2021 Holiday Period Support
Fri 24th Dec: 8:00am – 12:00pm
Mon 27th Dec / Tue 28th Dec: Emergency SMS only
Wed 29th Dec / Thur 30th Dec: Standard Business Support Hours (reduced staffing capacity)
Fri 31st Dec: 8:00am – 12:00pm
Mon 3rd Jan: Emergency SMS only
Tue 4th Jan: Return to normal schedule
Planning an Upgrade or Changes to Your System
If you are planning to upgrade or modifying your system outside business hours, please contact our Support Team during business hours, at least 1 day prior to undertaking your planned changes, so that we can have someone available to provide support if needed.
Emergency Out-Of-Hours Support
If you experience a critical system failure outside of business hours, you may contact our Critical Support team member for assistance. Please send an SMS to +61481073808 and include the following details: Your Name, Store Name, Contact Phone Number, and a brief description of the issue.
Additional charges may apply for out-of-hours emergency support.