Ensuring Support Continuity
As a community, we are experiencing an unprecedented public health situation and we wanted to take an opportunity to reach out and let you know that we are here for you.
In this rapidly evolving situation, Sunix is guided by two priorities: ensuring employee safety and supporting your needs during this critical period for your business.
As an agile software business that has provided remote support for many years, we are well prepared to maintain service without disruption, and our staff are well versed in supporting customers remotely. Given recent events, we have gone through a comprehensive process of re-examining our business continuity plans and processes to remain confident that we will be able to adapt as this situation evolves.
Our team is already set up to work from home, so please be patient if occasionally some additional time may be necessary. Our existing methods of contact remain operating normally, as follows:
- Sunix Support Phone: Please call 02 8719 8988 to speak with a staff member for urgent issues requiring immediate resolution.
- Sunix Support Email: Please email us at firstname.lastname@example.org if you have any issues that do not require an immediate resolution.
- Sunix Website Support: Please fill out the support contact form on our website if you have any issues that do not require an immediate resolution.
All support contacts (phone calls, voicemail messages, website contacts, and emails) are logged into our Support Ticketing system, and one of our team will call you back as soon as possible. Please leave enough details in the message for us to understand the nature of your request.
We are closely monitoring the situation and what we need to be doing to support our customers and employees. We are conscious that this is a rapidly evolving situation so please don’t hesitate to contact us if there is anything more we can be doing to support you.
Sunix Computer Consultants Pty Ltd